Return and Refund Policy
Effective Date: 24/09/2024
Welcome to Artistic Gaze! We value our customers and strive to provide you with the highest quality art products. We understand that sometimes things don’t go as planned, and that’s why we have created a straightforward Return and Refund Policy to ensure your satisfaction.
1. Eligibility for ReturnsYou may return any item purchased from Artistic Gaze within 15 days of receipt. To be eligible for a return, the following conditions must be met:
– The item must be in its original condition, unused, and in the original packaging.
– You must provide proof of purchase (receipt or order confirmation).
– Custom or personalized items are not eligible for return unless they arrive damaged or defective.
2. Process for ReturnsTo initiate a return, please follow these steps:
1. Visit our website, artisticgaze.com
2. Navigate to the “Contact Us” page or email us at contact@artisticgaze.com with your order number and reason for return.
3. Once your return request is approved, we will provide you with a return shipping address and instructions.
4. Pack the item securely, including all original packaging and documentation, and ship it back to us.
3. RefundsOnce we receive your returned item and inspect it for eligibility,
Once we receive your returned item and inspect it for eligibility, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
4. Damaged or Defective ItemsIf you receive a damaged or defective item,
Please contact us within 48 hours of receipt. We will arrange for a replacement or issue a full refund, including any applicable shipping fees.
5. ExchangesWe do not offer direct exchanges at this time.
If you would like to exchange an item for a different one, please return the original item for a refund and place a new order for the desired item.
6. Contact UsIf you have any questions or concerns
Regarding our Return and Refund Policy, please feel free to reach out to our customer service team:
Email: contact@artisticgaze.com
Website: https://artisticgaze.com/contact-us/
Thank you for choosing Artistic Gaze! We appreciate your support and look forward to serving you again in the future